One of the areas of brand safety that raises alarm bells within the C-suite of large corporate organisations (beyond the marketing department) is the report of their marketing dollars being spent on fraudulent advertising. Federico de Nardis, GroupM Africa CEO, discusses the practice of ad fraud, and how to address it.
Ad fraud is ‘impressions that result from an intentionally deceptive practice designed to manipulate legitimate ad serving or measurement processes, or to create fictitious activity that leads to inflated counts,’ according to the 2012 IAB Guidelines for the Conduct of Ad Verification.
There are two general areas where the majority of ad fraud occurs: firstly, and it is a pretty simple rule of thumb, but if there is a scalable opportunity to be exploited by ad fraud companies, they will find a way. Programmatic digital display represents a huge chunk of digital ad budgets, both in the U.S. and around the world, and it is highly vulnerable to fraud thanks in large part to long, complex and opaque supply chains. The result is a significant risk of invalid traffic finding its way to programmatic display campaigns.
Secondly, nascent formats are often more vulnerable, as quite often the traditional fraud detection companies have not been building their tracking capabilities as fast as the fraudsters’ ability to game the system. While not big in terms of volume, new and niche inventory types like native audio or connected TV offer an opportunity to slip under the radar.
Ad fraud by market and channel
There is $18.7 billion of ad fraud in China, making it over 80% of the total ad fraud market globally. However, it is important to note that measurement standards are not yet widespread in China, which presents challenges in benchmarking any areas of risk and determining with certainty if brands appeared in a fraudulent environment.
The majority (54%) of fraud seen in mobile apps is classified as app fraud. App fraud consists of ad impression fraud or invalid traffic practices such as misrepresentation, laundering and hidden ads.
In general, bot fraud is more difficult to perpetrate in closed app environments, so this type of fraud is more prevalent on desktop and connected TV/over-the-top. Not only is this a concern about wasting their shareholders’ money, but also about the moral and ethical issues of funding harmful and illegal practices such as digital piracy and crime syndicates.
Overall estimates of fraud vary widely, but even the most conservative put the money involved worldwide well into the billions annually. Recent estimates vary from $6.5 billion to as high as $23 billion. This has forced some marketers to take action. The most recent high-profile incident involves Uber suing five ad networks for squandering tens of millions of dollars on low-quality or fraudulent inventory.
What can marketers do about fraud?
· Work with publishers directly, as they have a higher percentage of fraud-free inventory compared to open exchanges.
· Partner with best-in-breed technology to block all unsafe inventory and remove untrustworthy sources of inventory.
· Ensure campaign-level optimisations are applied in different cases where, through human and machine monitoring, unusual occurrences such as ‘click clusters’ can be identified to determine if they are fraudulent or instances of classrooms, businesses or other Internet Protocol (IP) groupings.
· Use inclusion/exclusion lists to further ensure that buying programmatically is safe and non-fraudulent, so all sites are reviewed for suspicious activity and suspiciously high clicks, known bot traffic is removed, and previously detected bad IPs, sites and user IDs are blocked.
· Employ human vetting, a manual process performed weekly on inventory using technology.
Brand safety is any risk that an advertiser may face in the digital supply chain and there are three main categories of risk: financial, reputational and legal. Ad fraud forms part of the financial risk.
GroupM estimates there is approximately $22.4 billion of ad-fraudulent inventory in the market, however, this does not mean that this is bought by marketers. Most ad fraud can be avoided using selective buying and verification technology.