KFC identified the need to turn the #KFCProposal story that begun at one of their stores into a positive legacy. By identifying the opportunity, they made it distinctive for their brand; they offered an experience and one could go as far as to say it was embedded into their ‘Add Hope’ initiative. Even if this was not targeted at kids per say, it still fits into that ‘bucket’, states Andile Qokweni, Business Unit Manager at The MediaShop.
This is after 8 November, where a man was spotted proposing to a woman at a KFC. The man was recorded on camera and his actions were very quickly shared on social media. The initial response to this noble action was very negative – one person on Twitter ranted, ‘SA men are broke they even propose at KFC…They have absolutely no class, I mean who proposes at KFC?? #KFCProposal’.
But here was an opportunity for the brand to turn negative sentiment to positive because love is inherently free, it cannot be bought, sold or traded, even though the initial sentiment alluded to the fact that in modern times there’s a value associated to love. KFC as the brand to really bring all of this together, lived up to the principles above but in my opinion many of the other brands just wanted to jump onto the bandwagon.
As soon as KFC saw the opportunity to reinforce some of these ‘love’ principles, the video went viral, and a nationwide search for the couple began with South African social media going into overdrive to find Nonhlanhla Soldaat and Hector Mkansi, the country’s newest sweethearts. Engagement offers went through the roof as KFC gave consumers incentives to help them find this couple.
McDonalds responded as the brand which ‘loves things’, offering an all-expenses paid trip to Cape Town for the Toni Braxton concert. Standard Bank offered to clear the couple’s debt – if they are Standard Bank customers. Audi offered the couple luxurious transport to their wedding destination. Puma offered clothing, Huawei gave the couple phones to take pictures on their honeymoon. KroneMCC would also ensure the newly-weds are toasted with some fine sparkling wine and many, many more brands got in on the action.
South Africans were now calling it ‘their wedding’ and by the end of the day, 30 brands had come forward to offer an additional experience for what had started as a negative tweet about proposing at KFC. So it’s clear, brands can mobilise and put aside rivalry or competition and do what is seen to be right by consumers and the general public.
This is where I’m going to flip the script a bit – at what point did this reach saturation? Was it after the tenth brand got involved, or was it after the third bank made an offer? Or maybe after the fifth FMCG brand offered the couple food? Don’t get me wrong, I would love the country and all its blue chip brands tripping over themselves to make my wedding a success, but as a marketer I did take a step back and ask some tough questions.
If I was a victim of the recent KZN hurricane and storms for example, would I not expect these brands to offer the same level of support for me and why that couple for that matter? Many South Africans will tie the knot as this is wedding season after all, so why are brands not lining up to assist them?
If we refer back to The MediaShop’s Media Landscape series where Maggie Pronto, Isla Prentis and I looked at what type of content works, we touched on the importance of relevance of content produced by brands for consumption and we arrived at five key things, which distinguish great content.
- Move at the speed of culture.
- Be distinctive.
- Offer an experience.
- Embed your purpose.
- Invest appropriately.
At the recent AMASA Awards, one of the judges, Wandisile Nkabinde, mentioned that for brands to be successful it’s not just about arriving, it’s about how you arrive. Julio Rodrigues then went on to say it’s not just about pushing performing metrics all the time, it’s not always about reach, frequency and impressions, and this is exactly how I feel about some of the brands that joined the party very late. It’s not for me to say who those brands are, but the only questions that need answering now is ‘Who is flying me to the wedding and who will pay for my accommodation?’