Nicolet Pienaar, Head of Market Insights at Growth from Knowledge (GfK) South Africa, provides market intelligence and consumer insights about the trends GfK expects to unfold over Black Friday.
Click-and-mortar retailers and domestic appliances are expected to be the big winners over the crucial November retail promotional season as consumers open their wallets and retailers pull out all the stops for Black Friday.
The promotional period will add further momentum to the dramatic growth in e-commerce adoption in South Africa throughout 2020. GfK’s point of sale data shows that 12.6% of technical goods (excluding telecoms products) sold in South Africa for the year to August were sold via e-commerce – up from 8.7 percent for 2018 and 9.2 percent in 2019.
For the first quarter of 2020 – before the national lockdown – 10.8 percent of technical goods (excluding telecoms products) were sold via ecommerce. For the period from May to August, this leapt to 13.4 percent. GfK is forecasting a 169 percent growth rate for the ecommerce channel post-COVID-19 (May – December 2020).
Omnichannel set to grow
With consumers discouraged from cramming into shopping malls over the Black Friday and Cyber Monday weekend, e-commerce is likely to boom over November. Retail chains that have established robust online shopping facilities and logistics engines are likely to be some of the biggest winners of the month.
Our research in Europe and South Africa shows that click and mortar retailers are well positioned in the pandemic – even more so than the pureplay e-commerce stores. Loyal buyers are putting their trust in the online presence of their preferred offline retailers. They feel that the physical presence of these stores means they can follow up with a human if they encounter any problems.
This represents a pivotal moment for brands in the evolution of their omnichannel strategies, she added, ‘The majority of consumers who increased their use of digital and omnichannel services, such as home delivery, curb-side pickup, click-and-collect or shopping via social media platforms will retain these habits, especially if they had a good experience.
‘Need’ buying versus ‘want’ buying
The battle for the consumer’s rand will be fierce this Black Friday period. GfK’s Consumer Pulse research indicates that 71% of online consumers have seen their household income decrease. Nearly a third (32%) are experiencing lower expenditure. The news isn’t all bad – 16% agreed this is a favourable time to make a big purchase and 10% said they plan to make a big purchase for the home.
Reduced activity – less dining out and scaled back holiday plans, for example – means that some consumers have money to allocate elsewhere. Unlike previous years where much of the Black Friday spending came from people spoiling themselves, we expect consumers to invest in their homes, continuing the trend seen under lockdown earlier this year.
At this time of economic stress, GfK expects consumers to buy what they actually need, rather than buying to fulfil a want as they might have done before the pandemic. This is fuelling demand in categories such as small and major domestic appliances. As such, the stay-at-home nature of the current crisis presents great opportunities for brands in home-related categories.
How, why and what consumers shop this Black Friday is likely to be different in 2020 to previous years. But the massive scale of the event won’t change. The winning brands will be those that enforce and safeguard consumer safety and security, take advantage of their longstanding brand equity, and deliver simple propositions that offer value for money.
September sales dip
GfK’s Market Intelligence (Point of Sale tracking) data from GfK South Africa’s Weekly Monitor shows a slowdown in the technical goods market, most likely due to a combination of consumers holding back for Black Friday and consumers having caught up on their lockdown-delayed purchases in August. For the month of August 2020, Technical Consumer Goods revenues showed a year-on-year growth of 15%.
For the month of September, year-on-year growth dropped to just 3%. Office equipment and stationery was the overperformer with 49 percent year-on-year growth in September (down from 83% in August), while IT growth fell to 4% compared to 47% in August. Small domestic appliance revenues dipped from 37% in August to 32% in September, while major domestic appliances dropped from 24% to 11%.