Online Shopping Continues To Gain Traction

When it comes to Black Friday vs. Cyber Monday, which one takes the lead in terms of online sales? The popularity of online shopping continues to gain traction, even though many consumers have returned in-store. The Courier Guy monitored local shipments that took place during the Black Friday and Cyber Monday. According to The Courier Guy, the growth in total shipments [...]

By |2023-12-13T21:50:23+02:00December 13th, 2023|Trends|0 Comments

Top Consumer Concerns About Online Shopping And Strategies To Ease Them

Based on a recent poll conducted using KLA’s YourView tool, there are six main reasons why consumers in South Africa are hesitant to shop online. Security Concerns A staggering 44% of respondents expressed concerns about the security of their personal and financial information while shopping online. Security threats, including scams and phishing attacks, deter many South Africans from engaging in online [...]

By |2023-10-06T09:33:34+02:00October 6th, 2023|Trends|0 Comments

Report Shows That Online Shopping Continues Its Dominance

The future of retail is steadfastly being shaped by digital, as shoppers envision a future where nearly two-thirds (64%) of their shopping will be online in the next 10 years. As the landscape shifts, successful businesses consciously adapt to the new era of digital technologies and economies, according to the Future Shopper Report 2023 by […]

By |2023-06-29T12:36:41+02:00June 28th, 2023|Trends|0 Comments

Retailers Should Build A Unified Customer Engagement Strategy To Boost Brand Loyalty

According to data from Salesforce’s Q1 Shopping Index, the digital commerce market has grown globally at a rate of 58% in the last year. This is largely because of the effect of the Covid-19 pandemic on consumer behaviour. Robbie Kearns, Senior Vice President at Salesforce, sets out three ways in which retailers can begin to […]

By |2021-05-10T09:02:16+02:00April 28th, 2021|Retail news|0 Comments

Retailers Need To Consider The Quality Of The Entire Shopper Journey

Across the globe online sales have surged, while locally online transactions on Black Friday alone grew by more than 60%. A recent study released by Mastercard found that 68% of South Africans are shopping more online since the beginning of last year. Consumers are embracing the e-commerce experience in growing numbers and corporate South Africa […]

By |2021-04-19T09:15:08+02:00April 15th, 2021|Retail news|0 Comments

Online Shopping Platforms Need To Meet The Expectations Of Customers

A study conducted by research and insights company BMi Research in 2020 surveyed six online e-commerce stores, with each store evaluated by 10 experienced online mystery shoppers. The study has shown that online retailers continue to face challenges that undermine the customer experience. These challenges include ensuring sufficient stock, transaction and delivery issues and unclear […]

By |2021-03-19T09:58:07+02:00March 15th, 2021|Retail news|0 Comments

Customers Now Influence And Control The Narrative

Content creator and digital strategist, Shaheer Lala, states that social media has significantly shifted the power of influence and control of the narrative towards customers, who can now consume and produce content simultaneously for brands. Trust has shifted, and while brick-and-mortar stores benefit from the physical practicability, word-of-mouth has never been more vital.  Given the […]

By |2021-02-05T12:26:17+02:00February 3rd, 2021|Customer Experience (CX)|0 Comments

Retail Tech Playing A Key Role In Customer Experiences

According to Kenne Loubser, Head of Marketing at Payflex, the unprecedented digital disruption experienced in retail last year has made the industry increasingly digital and internet-driven, with technology playing a key role in providing experiences in line with customers’ needs. Agility, flexibility and rich online shopping experiences are set to be among the key trends driving […]

By |2021-01-13T10:09:28+02:00January 11th, 2021|Retail news|0 Comments
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