According to the South African Council of Shopping Centres (SACSC), the secret of Blockchain is provenance: it shows, in a tamper-proof manner, exactly where the product or service originated and what processes it went through. One can almost call it a digital hallmark. Like all the disruptive technologies that have upset the corporate applecart, Blockchain […]
According to the South African Council of Shopping Centres (SACSC), we must create products and experiences with and for specific consumer audiences if we want them to become loyal customers. Gone are the days when we could say, ‘Advertise it and they will come’. That’s because consumer behaviour has undergone a huge transformation in an […]
Derek Cikes, Commercial Director at Payflex, identifies ten reasons for online shopper cart abandonment so that merchants can address the issues head-on and get those carts through checkout. 1. Extra costs are too high (shipping, tax, fees) 53% of online shoppers say they abandon their cart because they’re faced with extra costs at checkout that […]
According to the South African Council of Shopping Centres (SACSC), Artificial Intelligence (AI) has become a critical feature in the digitisation of in-store retail, personalising the customer experience and creating a more engaging retailer consumer interaction. For retailers, both big and small, AI is more than just a buzzword. It is creating new opportunities while […]
CEO of the South African Council of Shopping Centres (SACSC), Amanda Stops, says that from year to year, the evolution of our industry is one of staggering promise and opportunity – as well as uncertainty. The future may be unknown, yet two things are certain: customers will continue to change, and digital advancement will carry […]
Ira Somers, writing for Massivit 3D, discusses retail advertising trends. The first is Retail As A Service (RaaS). What do Google Apps, Facebook, and Dropbox have in common? They’re all examples of Software as a Service (SaaS). Just as SaaS has seen software companies host and licence out their product for a specified period, RaaS similarly provides […]
According to Derek Cikes, Commercial Director at payment fintech Payflex, consumer demands for a frictionless, personalised experience that caters for their lifestyle needs are set to drive online retail trends in 2020. The result is a focus on creating a customised experience that supports and enhances shopping in the virtual environment, facilitating the buying journey. […]
The evolution of the pharmaceutical industry is contradictory, as healthcare tries to address new illnesses as well as incorporate different ways of thinking about wellness. These contradictions are not only on the manufacturing side of the pharma industry, there’s also work to be done in retail. Eben Esterhuizen, General Manager at OnShelf Pharma shared PwC’s Pharma […]