Glenn Gillis, CEO of Sea Monster, says the problem with most loyalty programmes is that they are better categorised as rewards programmes. These are built around the concept of extrinsic incentives or, more simply, the external reasons or rewards that motivate the buyer. For example, a shopper would collect points for making a purchase and […]
Inovo CEO Wynand Smit says detailed analytics, which is only possible with good data, can drive efficiencies throughout the business. Optimising customer experience (CX) by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner. Every intervention or technology application relies […]
M&C Saatchi Abel partners state that Covid-19 provided rocket fuel for our digital rocket. Forget captive audiences, the more interesting the world becomes, the less interested consumers are in brands. The time you will take to read this opening sentence is about how long a brand has to grab a consumer’s attention, which is why […]
According to data from Salesforce’s Q1 Shopping Index, the digital commerce market has grown globally at a rate of 58% in the last year. This is largely because of the effect of the Covid-19 pandemic on consumer behaviour. Robbie Kearns, Senior Vice President at Salesforce, sets out three ways in which retailers can begin to […]
Desiree Gullan, co-founder and executive creative director of G&G Digital, says ad-blockers present marketing professionals with a new challenge of how to break through the digital wall. One of the ways to do so is by crafting a digital strategy that speaks to modern generations, while resonating with the needs of older generations. What we […]
Jedd Cokayne, Business Unit Manager at The MediaShop, says: ‘I am in my element now that we are starting to get a steady flow of professional sports on the box – I end up watching anything and everything that is thrown at me. I even watched the World Snooker Championships that surprisingly made for riveting […]
Engagement Factory says digital transformation is much more than merely buying IT tools and hoping they work. It is about buying the right digital capabilities, supporting your team in learning the right skills and changing the processes along the way. One of the most essential digital capabilities you can invest in is marketing automation, and […]
Across the globe online sales have surged, while locally online transactions on Black Friday alone grew by more than 60%. A recent study released by Mastercard found that 68% of South Africans are shopping more online since the beginning of last year. Consumers are embracing the e-commerce experience in growing numbers and corporate South Africa […]
Social Places has released the statistics from the second edition of their annual online Local landscape survey, which show that online reviews continue to grow exponentially and how businesses are managing these reviews have a direct impact on a business’s bottom line. These statistics offer insight into how South African consumers engage with businesses online, […]
Andrew Bourne, Regional Manager – MEA, Zoho Corp, says the ‘headline’ section of a website should carry your business’s value proposition. How well you communicate the core value and qualities of your product or service here will make the visitor want to keep scrolling, learn more about you and ultimately choose you over other competitors. Your […]